Privacy Policy


Vanilla Concepts offers this website, including all information, software, products, and services available from this website or offered as part of or in conjunction with this website (the “website”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies, and notices stated here. Vanilla Concepts reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Website constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Vanilla Concepts.

The term ‘’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Acceptance of Terms Of Use

The use of this website is subject to the following terms of use: Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Vanilla Concepts nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Website on behalf of Vanilla Concepts. Vanilla Concepts reserves the right to change or discontinue at any time any aspect or feature of the website.

By accessing, browsing or using this Website, you agree to be bound by these Terms of Use and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this website. If you do NOT agree to all of these terms, you should NOT access or use this website.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

In no event shall Vanilla Concepts or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Vanilla Concepts Internet site, even if Vanilla Concepts or a Vanilla Concepts authorized representative has been notified orally or in writing of the possibility of such damage.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on which are not the property of, or licensed to, the operator is acknowledged on the website.

Unauthorized use of may give rise to a claim for damages from Vanilla Concepts and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright Notice

Except for material in the public domain under United States copyright law, all material contained on the Website (including all software, HTML code, Java applets, Active X controls and other code) is protected by the United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior consent of the copyright owner.

None of the material contained on Vanilla Concepts may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Vanilla Concepts. Violation of this provision may result in severe civil and criminal penalties.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience – your information helps us to better respond to your individual needs.

To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails – We will send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to charge recurring payments for hosting services.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

General Refunds Policy

All sales are final.

We do not offer refunds for any reason, including you performed the work yourself, you no longer need the work completed, you no longer wish for us to complete the work.

In all cases, your purchased service will be held as a credit for future work.

Web Hosting Cancellation Policy

A cancellation will only be accepted if it is done by the following method:

Login to your Vanilla Concepts account panel and go to the hosting service you wish to cancel. Click the “Cancellation” button and fill out the form.

All account cancellations must be received in the above manner at least fifteen (14) days in advance of the date of renewal. Accounts cancelled with less than fifteen (14) days’ notice shall be cancelled at the end of the next term and shall be charged accordingly.

When a cancellation request is made, Vanilla Concepts will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. A customer may request immediate cancellation if so desired. Upon cancellation, Vanilla Concepts will remove all files, which may include unread e-mail left on the server.

Fix WordPress Issues Refund Service Policy

The following policies are applicable to our WordPress Ticket service only.

If we attempt to but cannot fix your WordPress issue, we will refund your payment.

We do not offer refunds for any other reason, including: you fixed the issue yourself; you no longer need the issue fixed; you no longer want the issue fixed; you submitted a multi-step/complex WordPress fix which is not definable as one issue and therefore not covered by this service; you did not read our terms and conditions. In these cases, your support ticket will be held as a credit for a future fix with no exceptions.

If we diagnose that your website has been hacked, this will be considered the full usage of a WordPress support ticket, as diagnosing and locating hacked code is in itself a professional service.

This service is not available for web developers or marketing companies.

Phone, live chat, or screen-share support is not included with this service, however, you may purchase a block of retainer time to schedule such a call.

With this service, we cannot accommodate requests to work on your site at a specific time of day. If you are concerned about us troubleshooting your website during business hours, we can clone your website to our development server.

We reserve the right to not accept an issue that we feel is not a good fit for this service. Examples of issues not covered by this service include:

Any interaction with 3rd party API or service, e.g., Infusionsoft

AWS Amazon Web Services Issues

Hacked Website Issues

Responsive website CSS for a whole page or website

Any task that requires RDP / Remote Desktop

Any task that requires FTP access

Any task that requires MySQL access

Payment Processor (, Stripe, TSYS, et al) issues and debugging

Localhost/LAMP/MAMP tasks

Website cloning website migration

Complex Woocommerce issues or creating new products

Adding functions (search, widget, new layouts, etc)

Plugin conflicts

Theme or plugin bugs (especially known, unfixable known bugs)

If we do take a task with any of the above issues, providing you with the diagnosis of the issue will be considered the full usage of a WordPress support ticket, as diagnosing and locating advanced issues is in itself a professional service.

Retainer Hourly Billing Policy

All sales are final.

We do not offer refunds for any reason, including you performed the work yourself, you no longer need the work completed, you no longer wish for us to complete the work.

The number of hours purchased will be stored as a time credit in your account. If you exceed this time balance the overage will be collected by our automated system daily at the agreed upon hourly rate, billed in one (1) hour increments. For example, if you purchased one hour of time at a rate of $125 and the project takes 2.5 hours, you would be billed for an additional two (2) hours of time ($250).

WordPress Management Cancellation Policy

All WordPress Management Packages are a 12-month contract which will automatically renew on a month to month basis at end of the term.

WordPress Speed Optimization

All sales are final.

We use Pingdom Tools to benchmark and measure website performance. While our best effort will be made to get good scores on other tools, you understand and agree that we will only use Pingdom Tools for our reports.

Chargeback Policy

If you run a chargeback against our company our accounting department will vigorously defend it.

At the moment we receive the chargeback we are no longer obligated to perform the services you charged-back, even if we win the chargeback. The time we would have spent on your project will be spent on the chargeback.

Your Consent

By accessing, browsing or using this Website, you agree to be bound by these Terms of Use and all terms and conditions contained or referenced herein or any additional terms and conditions set forth on this website. If you do NOT agree to all of these terms, you should NOT access or use this website. If we decide to change any of our policies, we will post those changes on this page, and/or update the modification date below.

This policy was last modified on May 31, 2020

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